Warranty coverage is subject to review by our watch repairman and customer service team. TOKYObay reserves the right to deny warranty coverage for issues outside of manufacturer defect.
5-year limited manufacturer warranty on all watches from the date of purchase from an authorized dealer. If your watch malfunctions due to a manufacturer defect with the movement, hands, or dial within five years from the date of purchase, we will repair or replace upon inspection.
1-year limited manufacturer warranty on all reading glasses from the date of purchase from an authorized dealer. If your glasses malfunction due to a manufacturer defect, we will repair or replace upon inspection. Scratched lenses, warped acetate due to improper storage conditions, general wear and tear and more are not covered under warranty.
1-year limited warranty on all collectibles from the date of purchase from an authorized dealer. The warranty covers manufacturer defects. If your collectible malfunctions due to a manufacturer defect within one year from the date of purchase, we will repair or replace upon inspection. WARNING: CHOKING HAZARD. Not for children under 3 years.
1-year limited warranty on all accessories from the date of purchase from an authorized dealer. The warranty covers manufacturer defects. If your accessory malfunctions due to a manufacturer defect within one year from the date of purchase, we will repair or replace upon inspection.
A proof of purchase is required for all warranty claims, so please keep your receipt. Proof of purchase needs to show retailer, date of purchase, and item purchased. If your item was purchased from our website, the order number or email receipt will suffice. Any repairs received without proof of purchase will be processed as out of warranty and fees will be assessed. Return shipping is the responsibility of the customer, this includes shipping to and from TOKYObay (return shipping fees from TOKYObay are $5.00 within the continental US and $10.00 shipping to Hawaii, and $25.00 to Canada). Express shipping is not available on warranty repairs.
Warranty repairs that cannot be processed due to parts/components not being available will, at the discretion of TOKYObay, be replaced with a similar product.
This limited warranty excludes:
- Normal wear and tear
- Batteries and/or damage done by improper battery replacement
- Watch bands
- Scratches or abrasions to the crystal, case, or buckle
- Over exposure to water
- Damage/wear from general abuse, mishandling, lack of care or negligence
- Alterations or parts not supplied by TOKYObay
- Scratched reading lenses
- Warped reading glass acetate due to improper temperature storage
- Adjusted frames not serviced by TOKYObay
- Damage caused by dog using readers as a chew toy (it happens!)
Warranty repairs are inspected upon receipt, any repairs received that do not meet this policy will be subject to repair fees. See our repairs page for more repair information: https://tokyobay.com/pages/repairs-1